Terms

PROCESSING TIME

Please allow 1-5 business days for your order to be packed.

Shipping time frames are in addition to our processing times.

We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates are used as a guide only. 

Wairua Mauri-Oho is not responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact your courier service directly. 

UNCOLLECTED PACKAGES

Wairua Mauri-Oho  will, not pay shipping costs for uncollected packages.

CANCELLATION POLICY

No cancellations or changes can be made once an order has been placed.

RETURNS 

We understand that sometimes purchases are not always right. If you are eligible for a return Wairua Mauri-Oho will provide a credit note valid for 365 days upon the return of your item. Returns must be requested within 5 days of receiving your item and returned to us within 14 days. Once we receive your return, please allow 2-3 business days for your return to be processed. 

If you would like to return an item please contact our team directly on Instagram messenger.

Please note, we do not issue refunds unless the item is deemed faulty. 

TERMS & CONDITIONS 

The item/s must be in original condition, with all tags still attached and in the original packaging. We do not accept garments that have makeup marks, stains and/or smell of perfume or body odour. 

Item/s must not have been worn, washed or altered in any way.

Wairua Mauri-Oho have the right to deny any item/s that aren't returned in their original condition, without the tag attached or smelling of body odour/perfume, marks/stains and it will be returned to the customer. 

Return costs are at your expense, we do not offer free returns. If the package does not reach us safely we will not be able to process your return. We recommend getting a postal service with tracking to avoid any issues.

No exchanges for size/style Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock upon the items return nor can stock be reserved or put aside. 

FAULTY ITEMS

If you have received a faulty item please contact our team right away through Instagram messenger. Please make sure to include supporting images and videos so we can determine the next course of action. Faulty items do not include those that have already been worn.

COST OF RETURNS

The return shipping cost is to be covered by the customer. This cost will not be reimburse.